Delivery and Returns

The products you buy from hgoatelier.com are shipped within an average of 96 hours and are delivered to the farthest point of Turkey (excluding mobile areas) within a maximum of 8-10 business days.

 

How Many Days is the Return & Exchange Process?

Within 7 working days after the delivery of the order.

 

 

Are Returns & Exchanges Paid?

Return & Exchange request to hgoatelier.com that you sent to All shipping costs of the products belong to our company.

Which Product(s) are within the Scope of Return & Exchange?

 

Defective products that have been damaged in cargo or at any stage are included in the scope of return.

How to Start the Return & Exchange Process?

You can contact us for defective products damaged in cargo or at any stage.

I Created a Return & Exchange Request on the Website, What Should I Do Now?

You should go to the nearest Mng and Yurtiçi Kargo branches and tell them that you want to send the products to hgoatelier. com against payment.

What is the Official Company Name and Address?

Company Name: Hgo Atelier Inc.

Address Hinge / Mugla

Can I send my products with other cargo companies?

Except for Mng and Yurtiçi Kargo, the shipping fee for shipments made with other cargo companies belongs to the sender .

 

When will the returned product(s) be refunded?

After checking that the product complies with the return conditions, hgoatelier.com will refund your credit card. Depending on your bank, it may take a few days to see your refund on your credit card. This process depends entirely on your bank and hgoatelier.com has no right to intervene in your bank.

 

 

Sincerely,
hgoatelier.com Team.